Privacy Policy

KHAOTIK may collect certain information from users, including but not limited to:

Information may be collected when you:

• Make a purchase
• Subscribe to emails
• Join waitlists or vault access lists
• Contact KHAOTIK
• Browse the Site
• Interact with marketing communications
• Participate in promotions or campaigns

KHAOTIK may use collected information for lawful business purposes including, but not limited to:

• Processing and fulfilling orders
• Providing customer support
• Sending order confirmations and updates
• Managing account functionality
• Improving Site performance and user experience
• Preventing fraud and unauthorized activity
• Monitoring Site security
• Conducting analytics and performance measurement
• Sending promotional or marketing communications
• Administering product releases, vault access, and special launches
• Complying with legal obligations

KHAOTIK reserves the right to use aggregated and non-identifiable data for operational, analytical, and business purposes.

Payment transactions are processed through third-party payment providers.

KHAOTIK does not directly store complete payment card information.

Payment processors may independently collect and process financial information in accordance with their own privacy policies and security standards.

KHAOTIK shall not be liable for:

• Payment processor outages
• Banking failures
• Unauthorized third-party access
• Security incidents beyond KHAOTIK’s reasonable control

By providing your email address or contact information, you consent to receive communications from KHAOTIK, including:

• Order confirmations
• Shipping updates
• Release announcements
• Marketing emails
• Promotional campaigns
• Vault access notifications
• Editorial/news content

Where you have provided express consent, KHAOTIK may also send SMS or text message communications regarding releases, promotions, vault access, and related updates. Message and data rates may apply, and message frequency may vary.

Consent to receive marketing emails or SMS communications is not a condition of purchase. You may opt out of marketing emails at any time using the unsubscribe link included in applicable emails, and you may opt out of SMS communications at any time by following the opt-out instructions provided in the relevant text message (typically by replying STOP).

Even if you opt out of promotional communications, KHAOTIK may still send transactional or account-related communications where necessary.

KHAOTIK may use cookies, pixels, analytics tools, and similar tracking technologies to:

• Operate Site functionality
• Store user preferences
• Analyze traffic and behavior
• Improve shopping experiences
• Measure marketing effectiveness
• Support security and fraud prevention

Cookies and similar technologies may be used for purposes including:

Cookies may be placed by KHAOTIK or by authorized third-party services.

You may modify browser settings to refuse cookies; however, portions of the Site may not function properly as a result.

KHAOTIK may utilize third-party platforms and services including, but not limited to:

• Shopify
• Payment processors
• Email marketing providers
• Analytics providers
• Advertising platforms
• Shipping carriers
• Embedded applications

The Site is hosted on Shopify, which provides the underlying ecommerce infrastructure. In the course of operating the Site, Shopify may collect, store, and process customer information necessary to facilitate orders, accounts, payments, fulfillment, fraud prevention, and related ecommerce functions.

Shopify's handling of customer information is governed by Shopify's own privacy policies, terms, and security standards. KHAOTIK encourages users to review Shopify's privacy practices to understand how information is processed on the platform.

These third parties may independently collect, process, or store information in accordance with their own policies.

KHAOTIK does not control and is not responsible for third-party privacy practices, data handling, or external platform security.

Engagement with third-party services is governed by the respective providers' terms and privacy policies, and users are encouraged to review them prior to use.

KHAOTIK does not sell personal information.

KHAOTIK may disclose information:

• To payment processors and fulfillment providers
• To service providers assisting Site operations
• To comply with legal obligations
• To protect rights, property, or safety
• To investigate fraud or security incidents
• In connection with business restructuring, asset transfers, or operational changes where legally permitted

KHAOTIK reserves the right to disclose information where required by law, subpoena, court order, or governmental request.

KHAOTIK may retain information for as long as reasonably necessary to:

• Fulfill orders
• Maintain records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations
• Improve operations and security

Retention periods may vary depending on the nature of the information collected and applicable legal requirements.

KHAOTIK implements commercially reasonable measures intended to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission, storage, or internet communication is completely secure.

Accordingly, KHAOTIK does not guarantee absolute security of transmitted or stored information.

While KHAOTIK employs commercially reasonable safeguards, users acknowledge that no method of transmission or storage can be guaranteed completely secure.

Subject to applicable law, users may have the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing communications
• Manage cookie settings through browser controls

Requests may be subject to verification requirements and legal limitations.

KHAOTIK reserves the right to deny requests where permitted by law.

California residents may possess additional rights under applicable California privacy laws, including the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA"). Subject to verification and applicable legal limitations, these rights may include:

• The right to know what categories and specific pieces of personal information are collected, used, disclosed, or shared
• The right to request deletion of personal information collected or maintained by KHAOTIK
• The right to request correction of inaccurate personal information
• The right to limit the use and disclosure of sensitive personal information, where applicable
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising any of the above rights

KHAOTIK does not sell personal information as defined under applicable California privacy laws, and does not knowingly sell or share the personal information of consumers under the age of sixteen (16).

California residents may submit privacy requests, including requests to know, delete, correct, or limit the use of personal information, by emailing support@khaotikvault.com. Requests may be subject to identity verification before processing, and authorized agents may submit requests on behalf of a consumer in accordance with applicable law.

Requests for access, correction, deletion, or other privacy-related inquiries may be submitted to support@khaotikvault.com.

To protect the security of your information, KHAOTIK may require identity verification before processing a request. This may include confirming information associated with your account, order history, or contact details.

KHAOTIK will acknowledge and respond to verified privacy requests within the timeframes required by applicable law. In certain circumstances, requests may be denied or only partially fulfilled where permitted or required by law, including to protect the rights, safety, or information of other individuals.

The Site is not directed toward children under the age of thirteen (13).

KHAOTIK does not knowingly collect personal information from children under thirteen.

If KHAOTIK becomes aware that information has been collected from a child under thirteen without appropriate consent, such information may be removed.

By accessing the Site from outside the United States, you acknowledge that information may be transferred to, processed in, and stored in jurisdictions where data protection laws may differ from those in your location.

Use of the Site constitutes consent to such transfers where legally permitted.

The Site may contain links to third-party websites or platforms.

KHAOTIK is not responsible for:

• External content
• Third-party privacy practices
• External security measures
• Information collected by third parties

Access to external websites is governed by the terms and privacy policies of those third parties, and users are encouraged to review them before engaging with any linked platform.

KHAOTIK may collect and process loyalty program information in connection with the KHAOS POINTS rewards program, including:

• KHAOS POINTS balances
• Referral codes
• Referral activity
• Reward redemption history
• Purchase activity used to calculate rewards
• Loyalty program participation status

This information may be used to administer the KHAOS POINTS rewards program, prevent fraud, provide customer support, and improve the customer experience.

Rewards data may be shared with service providers that operate the loyalty infrastructure on KHAOTIK's behalf, subject to confidentiality and data protection obligations.

KHAOTIK reserves the right to revise, update, or modify this Privacy Policy at any time without prior notice.

Updated versions become effective immediately upon posting to the Site.

Continued use of the Site following any modifications constitutes acceptance of the revised Privacy Policy.

Questions regarding this Privacy Policy may be directed to:

KHAOTIK
support@khaotikvault.com
khaotikvault.com/contact