Shipping Policy

All physical Khaotik products are currently sold via limited preorder access. Production has not yet begun. Production for preorder items is expected to begin Fall 2026. Production timelines and release dates are estimates only and are not guaranteed.

Once production officially begins, orders may require up to 14 business days for production completion, handmade detailing, quality control, packaging, and fulfillment before shipment.

Manufacturing, sourcing, quality control, and fulfillment timelines may shift without prior notice. KHAOTIK will make reasonable efforts to provide updates regarding significant schedule changes.

You will receive email updates including:

• Production start notifications
• Fulfillment updates
• Shipping confirmations
• Tracking information
• Timeline updates if needed

Digital gift cards are delivered automatically by email the moment payment clears — no waiting, no manual send. Codes can be sent directly to a recipient by entering their email at checkout. Gift cards are the only KHAOTIK product available for immediate delivery.

If your cart contains both preorder items and gift cards, the gift card is delivered immediately by email while preorder items ship after production begins Fall 2026.

We ship worldwide. Rates are calculated at checkout based on destination, weight, and selected carrier service. Free shipping is available on orders over $250 (US).

Carriers: USPS, UPS, DHL Express, and regional partners depending on destination and service level.

Shipping transit times displayed at checkout are carrier estimates and are not guaranteed delivery dates.

KHAOTIK is not responsible for carrier delays caused by weather, customs processing, labor disruptions, transportation issues, or events outside of KHAOTIK's reasonable control.

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These are the responsibility of the recipient and are not included in the order total unless calculated at checkout.

KHAOTIK is not responsible for customs delays. Refused or undeliverable packages returned due to unpaid duties may be subject to return shipping costs.

A tracking number is emailed once your order ships. Allow 24–48 hours for carrier systems to display first scan events. Use the link in the shipping confirmation email or your account order history.

Report lost or damaged packages within 14 days of the delivery confirmation date via the Contact page. Include your order number and photos when applicable.

Claims for lost packages must be submitted within 14 days of the carrier's recorded delivery date. Claims received after this window may no longer be eligible for replacement or reimbursement.

Once a package has been transferred to the carrier, shipping performance becomes the responsibility of the carrier. KHAOTIK may assist customers with carrier claims but cannot guarantee claim approval.

Packages marked as delivered by the carrier may not qualify for replacement or reimbursement.

Address changes can be requested before an order ships. Once a shipping label is generated, address changes may no longer be possible.

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders returned to KHAOTIK due to incorrect, incomplete, or undeliverable addresses may be subject to additional shipping charges before reshipment.

Orders refused by the recipient or left unclaimed by the carrier may be returned to KHAOTIK.

Original shipping costs, return shipping costs, customs fees, duties, and carrier charges may be deducted from any approved refund or store credit issued in connection with a refused or unclaimed shipment.

Certain limited releases, preorder items, archive products, and specialty items may not qualify for cancellation, refund, or replacement if refused or returned unclaimed.

For shipping-related questions, visit the FAQ, reach out via the Contact page, or email support@khaotikvault.com.

Response times may vary during major releases, preorder production periods, and limited release launches.